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Home About us FAQs Online shop questions

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Online shop questions

  • How do I check my order status?

    If you registered with us when you completed your order, or at any other point, you can check the status of your orders as follows:

    1. Log in (click on the “account” link in the top right and select “Log in”).
    2. Click on the “account” link and select “Purchase info”.
    3. Your orders are listed in date order, and the order status is under the list of items you ordered.
  • How do I track my order?

    If your order is sent by courier, we will include a tracking URL in your order dispatch confirmation email. Alternatively, you can check on your order status via the website. Go to your Purchase info page (see “How do I check my order status?”), then click on the “See full order details” link below the order you’d like to track and, if there is a tracking URL for that order, it will be listed on the right hand side under the “Other details” heading.

  • How do I change/reset my password?
    1. Click on the “account” link at the top right of the page, and then on “log in”.
    2. Click on the link “we can send you a new one” under “Forgot your password” below the login form.
    3. Fill in your username on the next screen and click the “Start password reset” button.
    4. You will be sent an email with a link to complete the password reset process. If the email doesn’t arrive within 15 minutes, please check your junk folder(s) in case it has been filtered.


  • What is your return policy?
  • How long will my order take?

    Orders placed on a working day (Monday - Friday) are normally dispatched within 2 working days, although many go out same day. Any order placed on a Saturday, Sunday or Bank Holiday will normally be dispatched within 2 working days of the first working day.

    More information is available here:

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